Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Solution Guarantee

  • Our tech support Dept is present day–and–night to attend to all your help needs. Every ticket you send to us shall be responded to within up to sixty minutes. If your problem calls for the assistance of an admin, we are going to forward the ticket to the technician on shift and will inform you that the situation will soon be resolved.

  • Top quality support service

  • Professional Tech Assist Service

  • Our client support Dept will be on duty for you 24x7 to to reply to all service inquiry tickets that you submit. We offer technical help for the applications that are pre–installed on your machine. These include our in–house produced Hosting Control Panel, the preferred OS along with the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • An exhaustive and routinely updated collection of articles is incorporated into our in–house built Hosting Control Panel. It provides quick tips on how to perform all the important site maintenance jobs. The Help section provides detailed how to article tutorials and step–by–step video guides. You can access the Help zone by hitting the Help or Video buttons in the upper right corner of each Control Panel section.