Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • All your support requests will be attended to within maximum 60 min after the support ticket or email is received. If your issue requires further assistance from an admin, we will direct the trouble ticket or the e–mail to the person on duty, without delay and will leave a comment to inform you that more time will be needed for reaching the best solution. And if you take advantage of the Optional Managed Services package, all of the tasks included there will be completed whenever you want.

  • Top quality support service

  • A Top–Quality Technical Support Service

  • We’ll be at your disposal 24–7 to reply to any inquiries that you may have about our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require help handling server management procedures, you can examine our Optional Managed Services package, which includes backup space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Hosting Control Panel is installed by default for every Linux dedicated servers hosting package. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. The majority of instructional articles also video versions which show all the actions that you can carry out in a highly illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each section of the Hosting Control Panel.