Though this isn't the most importantaspect for you to identify a dependable website hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and consult with a live person is a sign that you are not using the services of a one-person firm and that you will be able to get in touch with somebody whenever you're in need of assistance. The telephone support for web hosting services may range from common to professional, therefore the issues that can be resolved with a phone call vary based on the specific supplier. In most cases, these matters are simpler and feature billing or 1st level technical issues as more complex problems usually need a support ticket where both you and the administrators can follow what's going on with a particular issue. Nonetheless, the option to phone call your supplier can save you considerable time and efforts for the countless small things which will eventually appear when you manage your website hosting account.
Phone Support in Website Hosting
In case you decide to obtain one of our Linux website hosting packages, you can contact our support crew via phone for 14 hrs every day. We can help you select the best plan for your web sites because we believe that it is better to discuss such issues with a live person. In case you already have an account, we're able to assist you with your sales/billing questions and general issues, even with some tech troubles which do not involve a lot of time or escalation to a system administrator as it is more convenient to open a ticket for time-consuming matters and have all the communication in a single place. We now have phone numbers in the United States of America, the UK and Australia, so you can call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Hosting
If you want more info about the Linux semi-dedicated packages that we provide, you're able to call one of the three support lines we have worldwide - in the U.S.A., the UK and Australia. Thus, you have the option to check in advance if our services will be suitable for your websites. If you are already our customer and you have a semi-dedicated account, you are able to reach us over the phone for 14 hours every day about any billing or common matters. For strictly tech problems you're able to take advantage of our ticketing system to communicate with our technical support since someissues simply need extra time to be resolved, still we will help you on the phone with various minor tech issues as well, saving you efforts and time.