One-Hour Response Guarantee
Discover more about the 1-hour response time guarantee and exactly how you, as the client, may benefit from it.
Should you ever face a problem with your site and be incapable of dealing with it yourself, ask the respective web hosting company’s client support team to assist you to get the site back online. A speedy solution would be the best scenario, but lots of hosting companies answer within 24 hours or even more, especially if you’re doing business with a reseller. Even if the problem can be solved without much difficulty, your website may not work properly or may not be reachable whatsoever for a long span of time, so you may lose prospective clients since it is rather unlikely that anybody would be dying to return to an out-of-order website. That being said, you should make certain not only that you can get in touch with your hosting company, but also that they can reply and assist you in a well-timed manner. If a web app update does not proceed smoothly or you erase something incidentally, for example, the site should be fixed quickly so as to prevent prolonged downtime.
-
One-Hour Response Guarantee in Website Hosting
With a
website hosting from our company, you can forget about waiting for hours and hours on end, or even a whole day, to get an answer to a trouble ticket or an e-mail. Regardless of when you touch base with us, we’ll reply to you within one hour max with any technical and sales inquiries that you might have. As a matter of fact, our real reply time scarcely ever surpasses 20 to 30 minutes. As we are at your service 365 days a year, you’ll always get help in a timely manner and we understand exactly how vital that is in the online world. Soon after you contact us, we’ll respond to your queries. In case you experience any technical issue, we’ll take care of it instead of you, or we will supply you with all the necessary information in case there is something that you need to do on your end.
-
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we understand how essential it is to receive quick help, we promise that you won’t ever have to wait around for more than an hour to receive a reply to any trouble ticket that you submit through your
semi-dedicated server CP. Actually, you will seldom have to wait for more than twenty-thirty minutes and this is valid for any issue no matter what its nature is – billing, general or technical. In addition, our tech and client support team will be at your service 24 hours a day, 7 days a week, which means that even if you send a ticket during official holidays, you’ll always receive an immediate reply, which will contain the answer to a query, the solution to a problem or the details required to resolve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever have to spend a whole day waiting for a response like you would with lots of other web hosting providers.