If your web hosting service provider supplies live chat support, you are able to speak to an agent live and learn helpful info or get an issue resolved promptly. The key advantage of using chat compared to calling to talk to a live person is that you need only a computer with Internet connection, so you will not pay any fees if you are in another country or state. In addition, it'll be simpler to copy and paste details like domain names, usernames or error messages in other words details that are sometimes difficult to give to the other side over the phone. The live chat is also a quicker way to contact the web hosting provider's support team in comparison to using a ticketing system. What's more, in the event that some problem needs a bit more time to be dealt with, you'll be able to do something else entirely while you wait for assistance on the live chat, which means that you will not lose time - something that's not possible if you're on the phone.