If you have purchased a web hosting package and you’ve got some questions relating to a concrete function/feature, or if you’ve come across some problem and you need assistance, you should be able to touch base with the respective tech support team. All hosting companies deploy a ticketing system irrespective of whether they provide other means of contacting them along with it or not, as the easiest way to resolve an issue most often is to open a ticket. This communication model makes the responses exchanged by both parties easy to follow and allows the client support staff members to escalate the situation if, for instance, a server administrator has to step in. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you will need to have at least two different accounts to get in touch with the client service team and to actually manage the hosting space. Incessantly signing in and out of different accounts might often be a drag, not to mention the fact that it takes quite a long time for most web hosting companies to answer ticket requests.
Integrated Ticketing System in Website Hosting
Our Linux website hosting packages include an integrated support ticket system, which is an essential part of our custom Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia enables you to manage everything related to the web hosting service itself in one location – invoices, web files, emails, support tickets, etc., avoiding the need to use different admin consoles. In case you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with just a few clicks of the mouse without the need to leave your hosting Control Panel. In the meantime, you can select a category and our system will present you with a variety of help articles, which will supply you with additional information and which may help you fix any given problem even before you actually post a ticket. We guarantee a trouble ticket response time of maximum one hour, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with us and you would like to touch base with our client care team members, you will be able to submit a ticket directly from your Hepsia Control Panel instead of going through a totally different technical support platform like you’ll have to do with the majority of web hosting providers on the market. Our integrated ticketing system will permit you to send a new ticket without hassles and to look through older tickets using an intelligent search filter. Plus, you’ll be able to take a look at the relevant knowledgebase articles that our system will present to you in accordance with the problem category that you select for your new ticket. You can carry out all the aforementioned things without logging out of your Control Panel at any time, which means that if you encounter any challenge or have a query, you can contact our support engineers and resolve the specific issue in no more than 60 minutes through one platform.