The access to the customer and technical support that a website hosting company offers will tell you a lot for the services which they supply too. If you're allowed to use just e-mails and tickets, you have most probably come across a reseller and not the web hosting provider. If this is the case, you will have to wait for a few days so as to have an issue resolved since the reseller may not be checking their communication regularly or they may have to get hold of the true website hosting company for extra assistance. If the provider can provide various options for communication with short response time available at any time, they are most likely the top provider, not only a reseller. Which means that you'll get prompt assistance and top-notch support since they will have instant access to the servers where your account will be created. Whatever the issue - technical or sales, it's generally much better to be able to get in touch with your web hosting company right away through your preferred method of communication.
24/7 Customer Support in Website Hosting
All of our Linux website hosting packages come with 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our website hosting solutions well before you make an order or you're a current client and you have a question or a issue, you'll be able to contact us at any time, including holidays and weekends. We have numerous channels to get in touch with us - several phone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; email messages as well as support tickets for more complex matters or any issues that require more time to analyze and resolve. In contrast to various other web hosting suppliers, our trouble tickets feature a guaranteed max reply time of just 1 hour, so no matter what your problem is, it will be resolved timely and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated packages that we offer include 24/7 customer and technical support, which means that whatever the problem you have, you are able to contact us and we'll assist you right away. The guaranteed answer time for each e-mail message or trouble ticket that you open via your Hepsia hosting Control Panel is only 1 hour; typically the response time rarely exceeds 20 min. We also provide telephone support with a couple of local numbers internationally and a live chat, so you'll be able to get in touch with us and receive more details about our services even if you don't have an account yet. We're able to help you with nearly any question or a difficulty you have - payment methods, plan specifications, e-mail setup, website hosting account settings, and many others. If you employ our services, you won't ever have an issue where you need to wait for a couple of days to get an issue solved like you'll need to do with lots of other companies.
24/7 Customer Support in VPS Web Hosting
In case you purchase a virtual private server through our company, you can use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local phone numbers in the United States, the UK and Australia plus a live chat service. When you're an existing customer and you're looking for help with a technical issue that requires longer time to investigate or resolve, you're able to open a ticket through your billing account or you will be able to send an e-mail and we'll take care of the trouble and send you a reply within the hour. The answer time is warranted 24/7, which includes weekends and holidays, but for the majority of problems it takes less than 30 minutes to get support. The support service covers the VPS and all pre-installed software it comes with, so if you'd like to have help with third-party apps, you can check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
If you get a dedicated server through our company, you can contact us at any time using a number of channels and the maximum time that you will need to wait for a reply is up to 1 hour, so you can forget about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it's a holiday or a weekend and we will assist you with anything relevant to the apps which are pre-installed on the server. To contact us about a technical issue, you are able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any general questions or you'd like to know more about our hosting services before you order, you may also employ our live chat or you can call one of the local telephone numbers that we have in various countries worldwide. When you need assistance with third-party software that you can't set up or operate effectively, you're able to add the Managed Services upgrade to your package and our sysadmins will assist you.